Couterform Distritbution Oy will not sell or disclose your phone number, email or physical address or any other propriortary information to any outside vendor. From time to time we may share basic information with our contracted partners so that we may gather information we use only to improve our products and services. This information will only be used to serve you better and will never be shared outside our private networks.
A binding agreement is met when an order has been made. And service provider has sent an order confirmation to ordering party where product availability and delivery time has been informed. Service provider holds the right to not to accept the order. User is responsible all orders that has been made with users user ID and password. User is responsible to keep user password and user id as confidentiality.
Orders will be handeled quickly. We aim to send the order at the same day if order has been done before 12am. Otherwise order will be shipped the next day, excluding weekends and holidays. If the ordered product is out of stock, we will notify it immediately by email or phone. When order has been picked up by shipping company you´ll get a tracking code to your email. Counterform Distribution is not responsible of delays in force majeure cases, or if an delayed delivery has caused harm to the orderer. Shipping costs will be shown in the bottom line when order has been done.
Checkout Finland Oy (http://www.checkout.fi) is the service provider for secure credit card payments. Visa and Mastercard credit cards are available as a payment method. Paypal is also available as a secure payment method.
Order confirmation will be sent to customer via email after order has been done.
Eligible returns are as follows: Unopened packaging within 14 days of customer receiving order. You must pay for all standard shipping costs to return your order.
Refund: Customer must contact us in writing within 14 days of receiving order. Please email firstname.lastname@example.org to initiate a return confirmation.
We refund your money in the same way you paid.We process refunds within one week after receiving the returned products.